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Rose Lily – Return & Exchange Policy

  • Eligible for Return / Exchange

    • Wrong product received
    • Size mismatch (only if exchange option is available)
    • Manufacturing defect or damage during transit
    • Customers must notify us within 48 hours of delivery with clear photos/videos.

  • Not Eligible for Return

    • Color variation due to lighting, screen resolution, or photography
    • Minor design or embroidery variations (handcrafted nature)
    • Used, washed, altered, or damaged products
    • Products without original tags & packaging
    • Sale / Discounted / Clearance items
Request Return